Deciem FAQS

For those of you who are not on Facebook, here are just some of the questions from the Deciem Takeover Q&A. All your Deciem FAQs asked and answered.

When will The Ordinary Salicylic Acid be back? 

It’s taking a little longer than usual! We understand that Salicylic acid is a well-loved ingredient and we’re currently working on the reformulation. Our lab is working really hard to make sure it’s available as soon as possible.

Which The Ordinary products would you recommend for oily skin with a little redness on the cheeks, comedones and breakouts?

Along with The Ordinary Squalane Cleanser, you may wish to explore The Ordinary Niacinamide 10% + Zinc 1% which is a high-strength vitamin and mineral formula that visibly targets the look of blemishes and signs of congestion.

Niacinamide has also been shown to have a visible brightening effect. We also recommend trying The Ordinary Azelaic Acid Suspension 10% which is a multifunctional brightening direct acid formula that visibly targets uneven tone, textural irregularities and the look of blemishes.

We recommend applying Niacinamide first! Generally, we recommend applying water-based solutions first, followed by anhydrous or oil formulations, and finally cream/suspension formulas. ☺

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Best The Ordinary products for over 50 with ageing skin, pigmentation and old acne scars.

A great product to start exploring is The Ordinary “Buffet” which is a peptide serum with multiple technologies, including Matrixyl™ and Argireline™, in a base of 11 skin-friendly amino acids and multiple hyaluronic acid complexes to visibly target multiple signs of ageing at once.

For your pigmentation concerns, we would recommend The Ordinary Alpha Arbutin 2% + HA which is a concentrated serum with purified alpha arbutin; Alpha Arbutin reduces the look of dark spots and hyperpigmentation. As for cleanser you may wish to explore The Ordinary Squalane Cleanser which is a gentle cleansing product formulated to target makeup removal whilst leaving the skin feeling smooth and moisturized.

I’ve read that Hyaluronic Acid can cause problems in the skin when it’s not “high molecular weight”. I would like to know what kind of Hyaluronic Acid goes into the The Ordinary product line and if you can elaborate your perspective on using HA. If using Buffet, Marine HA, Alpha arbutin and NMF, is this too much Hyaluronic Acid?

Great question! Our product combines low and high molecular weight HA to provide multi-depth hydration within the skin. Regarding your concern for the use of low molecular weight Hyaluronic Acid (HA) in our formula, our product is intended to bring to function within the layers of the skin only. There is insufficient data to establish a direct link between topically applied HA and the rise of health concerns.

Is there a conflicts table between The Ordinary & Hylamide

There is currently no contraindication guide between those brands but we are more than happy to assist if you have any questions! (You can see The Ordinary, Hylamide, NIOD conflicts here).

Are any new Deciem product launches this year?

We’re always working on something new and exciting! As for hints… well we’re not so good at giving them.

What are the best The Ordinary Products for combination skin and cystic acne?

We would love to give you a go-to combination but unfortunately, none of our products can be considered medical treatments for cystic acne, so we suggest consulting with your physician to see what may work best for your skin. However we recommend exploring The Ordinary Azelaic Acid Suspension 10% which is a multifunctional brightening direct acid formula that visibly targets uneven tone, textural irregularities and the look of blemishes.

As for hydration you may wish to explore The Ordinary Marine Hyaluronics which is a lightweight, low viscosity formula containing marine-derived water reservoirs and several health-supporting amino acids to offer multi-depth hydration by attracting and holding water like hyaluronic acid but are lighter in texture and feel. We hope this helps, Louise! ❤

Is The Ordinary Magnesium Ascorbyl Phosphate going to make a return?

Our team is working hard to make The Ordinary Magnesium Ascorbyl Phosphate 10% available on the MAP again. 😉

Will Deciem come up with a new eye cream/serum that can help with dark circles?

Anything is possible with The Ordinary- please stay tuned! In the meantime, we would recommend exploring Hylamide SubQ Eyes and The Chemistry Brand Hyaluronic Concentrate if you have not done so yet!

When is The Ordinary L-Ascorbic Acid Powder and 2% Salicylic Acid coming back into stock?

Our team has been working on restocking The Ordinary 100% L-Ascorbic Acid Powder and we apologize for the long wait! We hope to have them back in stock very soon. As for The Ordinary Salicylic Acid 2% Solution, our lab is working as quick and diligent on the reformulation as possible and we hope to make it available for everyone soon. Thank you so much for your patience. ❤

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I have oily and acne prone skin, and 80% sure I also suffer from fungal acne. 

Unfortunately, none of our products can be considered medical treatments for fungal acne, so we always suggest consulting with your physician to see what may work best for your skin. It’s important to note that with any active ingredient that affects skin behaviour, there can be an initial purging period during which breakouts are normal. It is also important to note that when introducing new products and sciences into your regimen, your skin may require up to a month to adjust. You may also wish to explore The Ordinary Azelaic Acid Suspension 10% which is a multifunctional brightening direct acid formula that visibly targets uneven tone, textural irregularities and the look of blemishes.

Why has The Ordinary Alpha Lipoic Acid been discontinued?

Good news! The Ordinary Alpha Lipoic Acid 5% is currently being reformulated. And some not so good news… it’s taking longer than expected – we’re really sorry for the delay. In the meantime we have a number of other antioxidants that may be of interest, including EUK 134 0.1%, Pycnogenol 5%, and Resveratrol 3% + Ferulic Acid 3%. Thank you so much for your patience.

What any other product I can use for finelines aside from retinol 1% since it is out of stock. And can I use Avene recovery cream on my face after applying lactic acid since this is the only moisturizer I have right now.

While we work on restocking our Retinol products, you may wish to explore The Ordinary Buffet + Copper Peptides 1% which is a lightweight, multi-technology peptide serum that targets various visible signs of aging at once, including the look of fine and dynamic lines. Also contains a 1% concentration of GHK-Cu (Copper Tripeptide) which focuses on skin health and has a very long-term value to the skin. The moisturizer should be fine but please note we are unable to guarantee the compatibility of non-DECIEM products.

Hello Deciem, my question is regarding the Survival O antioxidant. Does it play well with other products like acids, Vit C and Vit A derivatives?

Yes, it is compatible!

Best The Ordinary products for ageing/crepey neck please, what combo would work the best. Also combo for 45 year old skin.

Instead of a combination of products, we would recommend exploring NIOD Neck Elasticity Catalyst (NEC) which is a treatment that offers a very highly focused and singular effort on the increase of and the protection of visible skin elasticity which in turn counteracts signs of persistent skin deformation (neck lines), slackness and sagging.

How can I reduce pigmentation around my mouth area? It is due to allergic reaction, not genetically.

We suggest consulting with your physician to see what may work best for your skin in terms of allergic reactions. However, you may wish to explore The Ordinary Alpha Arbutin 2% + HA which is a concentrated serum with purified alpha arbutin; Alpha Arbutin reduces the look of dark spots and hyperpigmentation.

So much confusion with The Ordinary Hyaluronic acid and Marine Hyaluronic acid; do we have to use them on damp skin?

We recommend applying them on dry, clean skin to avoid any product pilling.

Should you moisturise and then use a silicon product (vitamin c in silicone?)

Yes, that is correct!

Is it really true that you cannot use The Ordinary Vit C and The Ordinary Niacinamide together or is it just a myth?

We generally recommend avoiding use of Niacinamide in the same routine as Vitamin C (Ascorbic Acid) to ensure the integrity of the Vitamin C is not compromised.

How and where in any regimen would you apply adapalene or epiduo?

Unfortunately, it is difficult for us to comment on prescription medications or other brands. You may wish to speak with your doctor/dermatologist, gradually incorporate one new product into your regimen at a time, and applying test patches first to see what works best for your skin.

Are there anything that conflicts with the amino acid + B5? Where in the routine does this fit in?

We would generally recommend applying Amino Acids as your first step after cleansing and toning. Any DECIEM products may be used with the Amino Acids as well. As always, be sure to test patch to see which combinations work best for you!

What products do you recommend instead of retinol as I can’t use it whilst breastfeeding, thank you!

You may wish to explore The Ordinary “Buffet” to help with general signs of aging. Please note, while each ingredient has been tested and is considered safe for topical application, DECIEM products have not been tested on breastfeeding women. We recommend consulting with your doctor before incorporating new skincare products into your routine.

Is it ok to use different brand Retinols or retinoids alternating them each night? I unintentionally ended up with 3 different ones (2 of them are your brand). Can I also confirm that it is ok to use Retinoids or retinols every night. Should I have days where I don’t use any at all?

You may wish to start off with the more mild strength formula until your skin builds tolerance. Generally, if you wish to incorporate multiple Retinol/Retinoid formulations, we would recommend using them in alternate PM routines.

For beginners who even don’t use sunblock suggest routine for them.

The Daily Set might be a great beginner’s package for you! You can start off your routine with The Ordinary Squalane Cleanser to remove dirt and makeup. The Ordinary Hyaluronic Acid 2% + B5 may be applied after cleansing for hydration.The Ordinary Natural Moisturizing Factors + HA would be your final cream step to seal all the good stuff in!

 What is the best regimen for someone with dry skin & some redness?

You may wish to explore Hylamide Sensitive Fix Booster which offers a targeted serum for skin sensitivity to reduce signs of inflammation and redness. The Ordinary 100% Organic Cold-Pressed Borage Seed Oil also offers a soothing and nourishing oil that can help with the appearance of sensitivity, inflammation, dehydration and the support of healthy skin.

What are the best The Ordinary for normal skin, uneven skin texture (acne scarring) and reduce pigmentation from sun exposure whilst keeping the skin hydrated?

For texture and scarring, you may wish to explore The Ordinary Azelaic Acid Suspension 10% which offers a multifunctional brightening direct acid formula that visibly targets uneven tone, textural irregularities and the look of blemishes. The Ordinary Alpha Arbutin 2% + HA is also a great serum to incorporate for hyperpigmentation. For hydration, we always love to recommend The Ordinary Hyaluronic Acid 2% + B5! Your routine using these would be as follows: 

AM – Alpha Arbutin > Hyaluronic > Moisturizer > SPF. PM – Alpha Arbutin > Hyaluronic > Moisturizer > Azelaic.

Are you planning to release new The Ordinary Salicylic acid and any other products?

 Our team are currently working hard to create an even better Salicylic Acid! Unfortunately, we don’t have dates to share at this time but we know you will not be disappointed.

The Ordinary for Teenage acne (18 year old)…suggestions for products to start with please.

You may wish to explore The Ordinary Niacinamide 10% + Zinc 1% and The Ordinary Hyaluronic Acid 2% + B5 to help with congestion and hydration.

 Is there a conflict with using your Azelaic acid in the same routine as Ascorbic Acid 8% + AA? 

We would recommend using Azelaic Acid and Ascorbic Acid in alternate PM routines.

Any updates on the Survival 30?

Our team are working hard to have it available again soon! 

Which Vit C would you recommend to someone who is new to it? Especially since MAP 10% has been sold out for ages.

You may wish to explore The Ordinary Ascorbyl Glucoside Solution 12% for a Vitamin C serum

Best The Ordinary products for combination skin, hormonal acne, Hyperpigmentation, under eyes that need help?

You may wish to explore The Ordinary Alpha Arbutin 2% + HA for hyperpigmentation. The Ordinary Niacinamide 10% + Zinc 1% is also a great option for congestion and brightening! Please let us know which under eye concerns you are looking to target so we can make a recommendation. 

Can or should you put moisturiser/oils on after NEC and eyecream after NIOD FECC? Will it still be effective or do they work best alone.

We would recommend applying creams and oils before NEC! You may use a hydrating cream after FECC if you wish as well. FECC can also be used all around the eye contour. ❤

Which product would you recommend to help lessen the appearance of freckles?

You may wish to explore The Ordinary Alpha Arbutin 2% + HA for signs of hyperpigmentation.

 When should one start retinol? I currently use buffet and matrixyl for anti-aging. How do I know when I should start using retinol? Thanks! This completely depends on your personal preference! If you find that you are looking for something a little bit more in your routine to help with signs of aging, you may wish to look into Retinol or The Ordinary 100% Organic Cold-Pressed Rose Hip Seed Oil. ❤

Which products are best for ageing /wrinkles ?

You may wish to explore The Ordinary “Buffet” and The Ordinary 100% Organic Cold-Pressed Rose Hip Seed Oil which help to target signs of aging. 

Do you still sell the Abnomaly brand?

Yes we do! We’re working on updating the formula and packaging and hope it will be available again soon.

Products like hylamide low molecular weight HA is never in stock. Is there a reason for it ?

Our Low-Molecular HA has been receiving a lot of love lately and our team are working hard to have it available again soon. 

What TO product will get rid of dark hyperpigmentation scars on the leg? Something stronger than Alpha Arbutin.

Please note The Ordinary products have been specifically formulated and tested for use on the face. If you wish to use it elsewhere, we strongly recommend applying a small test patch before proceeding. 

You may wish to explore The Chemistry Brand Retin-Oil 
for a highly concentrated dry body oil combines a next-generation retinoid complex (1%) that fights multiple signs of age, along with vitamins C and E, skin-enhancing Amazonian oils and deep-sea red algae to improve the looks of scars, stretch marks, cellulite, dehydration, surface irregularities and discolouration. We hope this helps! ❤

What Deciem products are good for Mild rosacea.

As none of our products can be considered medical treatments for rosacea, you may wish to discuss suitable treatments for persistent signs of rosacea with your physician or dermatologist. 🙂 However, you may wish to explore one of the following products to target signs of inflammation: Hylamide Sensitive Fix Booster, NIOD Superoxide Dismutase Saccharide Mist (SDSM2) or NIOD Modulating Glucosides.

Best Deciem products to remove / reduce serious dark circles. No bags and hydration is great.

For dark circles, The Ordinary Caffeine Solution 5% + EGCG is a great option. 

The Ordinary for acne and acne scars. Preferably not Niacinamide.

You may wish to incorporate The Ordinary Azelaic Acid Suspension 10% for a multifunctional brightening direct acid formula that visibly targets uneven tone, textural irregularities and the look of blemishes. We recommend avoiding unprotected solar exposure, gradually incorporating one new product into your regimen at a time and applying test patches first to see what works best for your skin.

What is the best product and routine to introduce exfoliation for someone who has closed comedones on their cheeks and forehead. Normal to dry skin.

You may wish to explore The Ordinary Niacinamide 10% + Zinc 1% and The Ordinary Salicylic Acid 2% Masque which help to target signs of congestion. The Ordinary Niacinamide 10% + Zinc 1% may be used both AM and PM before creams or oils. The Ordinary Salicylic Acid 2% Masque is recommend for use no more than 1-2 times a week and can be followed with Niacinamide and Moisturizer as well. ❤

Is using The Ordinary Matrixyl and The Ordinary Buffet overkill?

The Buffet already contains Matrixyl and Argireline, so it is not necessary to apply them within the same regimen. 

Can I combine the Ordinary’s general signs of age and the pigmentation issues regimen?

Yes you may! However, please note, we recommend using Direct Acids, Retinol/Retinoids, Peptide formulations and Vitamin C formulations in alternate routines. 

Is Hylamide Sub Q Skin as effective as CAIS? Are copper peptides as good against wrinkles as retinol?

They are both great options! However, there is no pure direct form of copper peptides in SubQ Skin but a modified new generation form of it. Much higher amounts of the direct form of it are available in NIOD CAIS 2:1. Copper Peptides target signs of skin aging, including visible textural damage, uneven tone, visibly enlarged pores and a general lack of healthy radiance normally present in younger skin. 

Retinol on your neck, yes or no?

Retinol may be used on the face and neck if you wish. 

Should The Ordinary Azelaic Acid go last in the routine due to the silicones?

That is correct! 

What’s good for ageing skin? I’m 52. I use your moisturiser, buffet, caffeine for my eyes occasionally (is this an eye cream or a temp fix for bags/dark circles?) When I wear makeup I wash it off with your squalane cleanser and hot cloth. Should I also use Hylauranic acid too at some point? Also do you recommend anything to use as a night cream for an oldie! Thanks You may wish to explore The Ordinary 100% Organic Cold-Pressed Rose Hip Seed Oil which is pro-vitamin A and may target signs of photo-ageing and several other skin conditions. This can be used as your Moisturizer step in the PM. The Ordinary Hyaluronic Acid 2% + B5 is also a great option if you are looking for extra hydration. ❤

Can I use HA, Niacinamide and Buffet in the eye area?

We would recommend avoiding the sensitive eye area.

Best single product for pigmentations, sun damage and acne scar?

You may wish to explore The Ordinary Azelaic Acid Suspension 10% for a multifunctional brightening direct acid formula that visibly targets uneven tone, textural irregularities and the look of blemishes. The Ordinary Caffeine Solution 5% + EGCG is a great option for dark circles as well! 

I have KP. Can I use The Ordinary Glycolic Acid then Alpha Arbutin + 2% ha and Salicylic Acid Cream Cerave? Glycolic is a great option to target textural irregularities and Alpha Arbutin targets the signs of hyperpigmentation. These may be used together if you wish. 

Alpha arbutin 2% + HA or ascorbic acid 8% + alpha arbutin 2%? Which is best for a newbie with pigmentation?

If you are new to the use of Vitamin C, we would recommend incorporating The Ordinary Alpha Arbutin 2% + HA and The Ordinary Ascorbyl Glucoside Solution 12% until your skin builds tolerance. Both offer great benefits for signs of pigmentation.

Is it safe to use a serum containing retinol .5% while breastfeeding?

When pregnant or breastfeeding, it is recommended to avoid any skincare products containing retinoids such as formulations with Granactive Retinoid or Retinol. 

Hypigmentation – If you wanted to use a mix of NIOD & Hylamide which products would you recommend?

You may wish to explore NIOD RE: Pigment for a highly-saturated, ultra-lightweight, emollient solution that uses multiple peptide and bio-technologies to visibly counteract both uneven pigmentation, such as spots, as well as overall pigmentation issues. Hylamide C25 Booster is also a great option for signs of pigmentation. This offers a waterless, stable Vitamin C serum that offers a 25% concentration of ethyl ascorbic acid and resorcinol complex to visibly target uneven skin tone, dullness and textural irregularities. 

Can I apply lactic acid and azelaic suspension in the same night routine

We would recommend applying these in alternate PM routines.

NIOD Conflicts – CAIS/CAIL would be the same conflicts as Buffet + Copper yes? ELAN the same as The Ordinary pure vitamin C conflicts. Is this correct? Are there any other NIOD products that have any conflict or products which could cause irritation with any other products?

Yes, that is correct! Also, The Ordinary Niacinamide 10% + Zinc 1% should not be used alongside with NIOD ELAN.

How can we get the AHA BHA mask in Canada?!

The Ordinary AHA 30% + BHA 2% Peeling Solution is not available in Canada as it is qualified as pharmaceutical-grade and is permitted for use by medical/dermatological clinics only. For a milder skin-resurfacing alternative, please consider The Ordinary Lactic Acid 5% + HA or The Ordinary Lactic Acid 10% + HA. 

Hello, which of your product is best for wrinkles around mouth, especially the corner?

You may wish to explore The Ordinary “Buffet”.

Hylamide Conflicts – Sub Q Skin would the conflicts be the same as The Ordinary Buffet? 

Yes, they would follow similar product contraindications! Generally, it is best to not use Peptides in the same routine as the following products: Direct acids, LAA (L-Ascorbic Acid) and ELAA (Ethylated Ascorbic Acid). ❤

Hylamide Pore Control – are there any conflicts or products / ingredients that should be used with caution?

Hylamide Pore Control does include Niacinamide therefore it cannot be used alongside L-Ascorbic Acid and Ethylated Ascorbic Acid as Niacinamide can affect the integrity of these forms of Vitamin C.

If I am in my mid 20’s with very normal but acne prone skin, what The Ordinary products would you recommend?

We would recommend The Daily Set by The Ordinary consists of the following items: 

The Ordinary Squalane Cleanser 
A gentle cleansing product formulated to target makeup removal whilst leaving the skin feeling smooth and moisturized.

The Ordinary Hyaluronic Acid 2% + B5
A multi-depth hydration support serum that contains 3 hyaluronic acid complexes at multiple molecular weights and Vitamin B5.

The Ordinary Natural Moisturizing Factors + HAA cream formula that offers non-greasy surface hydration that acts as a direct topical supplement of impaired NMF components; NMF are elements that keep the outer layer of the skin protected and well-hydrated.

Is it best to use pycnogenol on it’s own or mix it with something else? And is am or pm best?

The Ordinary Pycnogenol 5% can be used on its own or mixed with another treatment to dilute its potency! It can be used AM or PM

When is Loopha coming back?

We have no estimated dates to share just yet but please stay tuned!! Thank you so much for your patience. 

Are there any conflicts with NIOD SDSM? Is it ok with The Ordinary AHA?

SDSM is compatible with all products and yes you may wish to spray the product once or twice after The Ordinary AHA 30% + BHA 2% Peeling Solution. (once rinsed off)

Which Deciem products would you recommend for acne scarring?

A great place to start is The Ordinary Azelaic Acid Suspension 10% which is a multifunctional brightening direct acid formula that visibly targets uneven tone, textural irregularities and the look of blemishes. We would also recommend exploring NIOD Ethylated L-Ascorbic Acid 30% Network (ELAN) which is a highly concentrated serum that combines a 30% concentration of highly-stable Ethylated L-Ascorbic Acid (Vitamin C) in an antioxidant network of Superoxide Dismutase, Selenium and Zinc to support a strong fight against oxidation and to visibly target uneven skin tone, dullness and signs of ageing. 

Should I use Niod’s Survival range before or after HV?

We recommend applying the Survival products before NIOD HV. 

You can find more Q&As from the Deciem Takeover here.

Deciem Routines

Find routines for many skin types and concerns including general signs of ageing, pigmentation, oily skin, rosacea, textural irregularities and more.

You can also find lots of personalised Deciem routines here.